Job Description

Senior Revenue Operations Manager

Position: Senior Revenue Operations Manager Working Hours: Full-Time Ability to maintain consistent overlap with US business hours Search Location: Latin America South Africa Philippines Salary: 4000-6500 USD per month The Final Salary Offer depends on the client's decision, interview results, and experience

About the Client:

Our client is a growing organization with a sophisticated sales operation that relies heavily on technology, automation, data, and structured lead management to drive revenue.

As the sales organization continues to scale, the company is looking for a highly technical Revenue Operations leader who can take complete ownership of the systems and infrastructure supporting the revenue engine.

About the Role:

The Senior Revenue Operations Manager will own the technical infrastructure behind the company's sales organization, including CRM architecture, lead routing, sales automation, appointment scheduling, lead nurture, attribution, reporting, AI-powered workflows, and integrations across the revenue technology stack.

This is a highly technical, hands-on RevOps role, not a traditional sales operations position focused primarily on administration and reporting.

The ideal candidate combines the business understanding of an experienced Revenue Operations professional with the technical problem-solving ability of a strong software engineer. They should be capable of receiving an ambiguous business problem, determining the appropriate technical solution, and independently architecting, building, testing, and maintaining that solution.

The company is looking for someone who will proactively identify weaknesses and inefficiencies throughout the revenue infrastructure rather than waiting to be given individual tasks.

Role Responsibilities:

HubSpot Architecture & Administration

• Own the architecture and ongoing optimization of HubSpot across the sales organization.
• Build and maintain pipelines, properties, lifecycle stages, workflows, and automation.
• Design sophisticated lead routing and assignment logic.
• Maintain clean and reliable CRM data.
• Build reporting dashboards for sales and leadership teams.
• Establish scalable CRM structures that can support continued organizational growth.
• Diagnose and resolve workflow, routing, reporting, and data integrity issues.
• Continuously evaluate HubSpot architecture and identify opportunities for improvement.

Sales Automation & Systems Integration

• Design and implement automations across the company's revenue technology stack.
• Build workflows using Zapier, Make, n8n, APIs, webhooks, and similar technologies.
• Connect systems to eliminate unnecessary manual processes and duplicate data entry.
• Develop reliable data flows between CRM, scheduling, communication, lead capture, and reporting systems.
• Troubleshoot failed integrations and automation errors.
• Implement appropriate error handling, monitoring, and fallback processes.
• Evaluate new tools and determine when custom integrations or automations are appropriate.

Calendly & Appointment Infrastructure

• Own Calendly configuration and integration with the broader sales ecosystem.
• Build and maintain routing and round-robin logic.
• Manage availability rules and scheduling workflows.
• Configure reminders and appointment-related automation.
• Troubleshoot booking and routing issues.
• Ensure scheduling data flows correctly into CRM and reporting systems.
• Continuously improve the booking experience and operational reliability.

Calling & SMS Infrastructure

• Own and optimize the company's calling and SMS infrastructure through Aloware.
• Configure sequences and communication workflows.
• Manage sales representative setup and permissions.
• Build integrations between communication systems and HubSpot.
• Automate appropriate sales communication processes.
• Troubleshoot calling, SMS, sequencing, and integration issues.
• Ensure communication activity is accurately captured within the revenue ecosystem.

Lead Capture & Funnel Management

• Manage Typeform and other lead capture or application systems.
• Ensure lead information flows accurately into downstream sales systems.
• Develop qualification and routing logic based on lead attributes and behavior.
• Maintain consistency between lead capture systems and CRM records.
• Identify and resolve funnel leakage caused by technical or process issues.
• Improve the infrastructure supporting the complete customer acquisition journey.

Lead Nurture & Reactivation

• Build and optimize automated nurture systems for leads throughout the sales funnel.
• Develop workflows for unbooked leads.
• Create follow-up systems for appointment no-shows.
• Build reactivation campaigns for older or stalled opportunities.
• Develop multi-step nurture sequences across email, SMS, and other appropriate channels.
• Segment leads based on behavior, lifecycle stage, and sales readiness.
• Continuously evaluate nurture performance and identify opportunities to increase conversion.

AI & LLM Automation

• Identify opportunities to incorporate AI throughout revenue operations.
• Build practical automations using modern AI and LLM technologies.
• Integrate LLM APIs into existing sales and operational workflows where appropriate.
• Use AI to reduce repetitive administrative work and improve sales team productivity.
• Experiment with emerging AI capabilities while maintaining reliable and scalable processes.
• Evaluate where AI provides meaningful business value versus where traditional automation is more appropriate.

Attribution & Revenue Analytics

• Develop reliable attribution and funnel reporting across the complete sales journey.
• Track performance from lead → booked → showed → closed → collected.
• Ensure leadership has accurate visibility into funnel performance and revenue outcomes.
• Build dashboards and reporting systems that surface actionable insights.
• Identify conversion bottlenecks and revenue leakage.
• Validate data accuracy across multiple platforms.
• Help establish a trusted source of truth for revenue reporting.
• Analyze funnel performance and recommend operational improvements.

Sales Team Onboarding & Offboarding

• Manage technical onboarding of new sales team members.
• Provision appropriate access across CRM, scheduling, calling, communication, and revenue systems.
• Configure accounts, routing rules, permissions, and workflows.
• Ensure new representatives are correctly incorporated into reporting structures.
• Remove access and update system configurations when team members leave.
• Maintain standardized onboarding and offboarding procedures.

QA, Auditing & System Reliability

• Proactively audit revenue systems for technical and operational failures.
• Identify broken workflows and automations before they significantly affect sales performance.
• Monitor lead routing accuracy.
• Detect missing or incorrectly mapped data.
• Identify duplicate records and data hygiene issues.
• Test integrations following system changes.
• Build monitoring and quality-control processes around mission-critical automations.
• Conduct regular audits of the entire revenue technology stack.

Documentation & SOP Development

• Create and maintain documentation for the company's revenue systems.
• Develop SOPs for recurring RevOps processes.
• Document integrations, automation logic, routing rules, and system dependencies.
• Maintain clear documentation so critical infrastructure is understandable and maintainable.
• Establish processes for keeping documentation current as systems evolve.

Revenue Systems Optimization

• Continuously identify inefficiencies throughout the sales organization.
• Translate business challenges into technical solutions.
• Recommend improvements to systems, processes, and automation.
• Independently architect and implement solutions rather than relying on highly detailed instructions.
• Evaluate whether existing technology should be improved, replaced, or integrated differently.
• Build scalable systems that support future sales growth.
• Partner with sales leadership to understand operational bottlenecks and develop solutions.

Requirements:

• 5+ years of professional experience.

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